Dear Customer Service, On September 25 my twelve 12 months aged son, Aaron Silvers was booked on American Airlines flight 1358 flight at 3:10PM from Chicago O’hare in route to La LAX airport. He was escorted by a friend with the relatives, Lori Cooper, to the airport and through safety on the gate. For any rate of $a hundred and fifty which i previously paid, your airline confident me that my son will be Secure and cared for very nicely. The flight was introduced delayed the moment they arrived on the gate. Our loved ones Close friend, Lori termed into her Business office to inform them that she was working late. The 2 of these bought some lunch and waited. The flight was as a result of depart at four:15PM, so it wasn’t so inconvenient. They achieved back within the gate to board along with the attendant explained to them the flight was delayed One more half an hour or so resulting from depart at 4:45PM.
No gate manager on scene. However not telling the crowd with the gate a matter. When. I questioned was advised the flight had boarded but not taken off. But no rationalization as to why. It’s not a temperature detail as well as the flight continues to be recreated.
As a company, you have got stepped way from line getting a general public position on this. However the posture you’ve taken correctly favors “discrimination†towards all other people who will be entitled on the Specific protective provisions savored by a privileged minority.
Thanks to a family members hardship, we are unable to make our journey as Earlier planned and had to cancel our reservations. We spoke to your agent at American Airways and described the situation to her, and she advised that we Make contact with you.
I can't feel you board passengers previous to doing all of your checks to the aircraft. Leaving your clients caught for more than 2 several hours with no to minimal information and facts is complete bullshit. While you're basically similar to each and every airline During this regard, it’s basically not appropriate to deal with your prospects by doing this.
I can show you this, Except There exists some type of payment coming from A.A., I won't ever, ever, ever set foot on an American Airlines flight yet again ! You will discover too many other airlines which can stay on agenda.
Report LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico State on May 14th. Our approach was to fly the next morning to Phoenix on Flight 5635 We arrived within the airport at 4:30 am on May well fifteenth and our flight AT 6:fifteen AM was cancelled because of deficiency of communications for that pilot to direct his flight. Regretably, there have been no other flights to Phoenix that day. So we were given an overnight stay in El Paso. We had previously turned in our rental automobile As a result we were being stranded at the hotel for your day!!. The journey agent rescheduled our flight for the following day Might sixteenth. We ended up thinking about our tickets later on during the working day and recognized a thing was Mistaken with our tickets so we went back to your airport and talked to your agent and we only had a flight to PHOENIX. No flight were scheduled to Puerto Vallarta on that working day!!! If we had not checked Using the agent we would've been layed over in Phoenix for an additional day. We had also upgraded our seats so we shed more than $200 in fees.
I'm able to’t say that A great deal for your airport staff in Denver.My AA flight was delayed leaving Ohare and by the time I obtained to Denver, the Frontier airplane to which I were booked by Orbitz experienced left and I skipped my flight.
Experienced good consumer service sine one/17. Been pulled off the FRA flight and stayed for 2 times in Philly. Nowadays 1/19 I will resume my flight to FRA with up to par documentation. To my surprise the ticket agent within the sign in counter have been Certainly impolite, not helpful and predicted me to hunt down my luggage which was checked in around the seventeenth and that I was struggling to retrieve Once i was pulled off the flight on Sunday.
continue to absolutely nothing on flight 1583. Don't fully grasp not enough interaction. Am now realizing I am unlikely to help make link in Miami at 10am
My loved ones just traveled from Boston MA to Charlotte NC and experienced a Awful expertise boarding the plane. Equally my little ones have disabilities and we have been made to board the plane past. I'm not pleased with how your airline treats small children with disabilities. A policy alter needs to be produced.
Our flight from Greenville, SC to Dallas arrived in time but we were necessary to remain during the aircraft on tarmac for nearly ninety minutes leading to many to miss out on connecting flights. AA screwed up again–not one person proud of staying handled like cattle; you have never appreciated your customers.
A company associate And that i traveled again from Punta Cana, DR on flight 1629 from a business excursion past Friday (2/five/16) and then on to Dallas via flight 207. At the time arriving back again into Dallas and retrieving our baggage, we observed a solid odor about the suitcases after which about the contents within, the offensive “musty†smell permeated every thing and on some products it’s Uncertain which the odor is usually taken out.
Shoppers who would like to go with or complain to American Airways can Make contact find out here now with the corporate Office environment at: